Refund policy

There is no free trial, so this policy matters more than it would otherwise. It is written to be specific rather than reassuring.

Why there is no trial

Every generation costs real money to render. A free tier funded by paying customers makes the product worse for them. Instead we publish a portfolio of real output so you can judge quality before paying rather than after.

That is a deliberate trade, and it puts an obligation on us to be straightforward about refunds.

When we refund in full

• The service did not work. If a fault on our side stopped you generating videos for more than 48 consecutive hours in a billing period, we refund that period in full.
• You were charged after cancelling. If a renewal is taken after you cancelled, we refund it in full, immediately, without argument.
• A duplicate charge. Refunded in full.
• You subscribed within the last 48 hours and have generated nothing. Refunded in full, no reason needed.

When we refund partially

• We end your account without you breaching these terms. We refund the unused portion of your current period.
• You upgraded and immediately want to reverse it. We refund the difference if you have not used the additional quota.

When we do not refund

• You generated videos and did not like them. The portfolio exists so you can assess quality before subscribing. Once rendering has happened, the cost has been incurred.
• Your ads did not perform. We generate the ad. We do not control your product, price, targeting or market.
• You forgot to cancel. Cancel from the dashboard in two clicks at any time. We do send a renewal reminder, but the responsibility is yours.
• You used part of your quota and want the rest back. Quotas do not carry over and are not refundable pro rata.

What happens when a render fails

It does not cost you anything. Failed renders never count against your monthly quota, and you do not need to contact us for that to happen; it is automatic.

If a render completes but comes out wrong, regenerate the individual scene without spending a credit, or edit the script and re render. That is the intended fix and it is faster than a refund.

How to request one

Email us from the address on your account with the transaction reference. We respond within two business days and process approved refunds within five, though your bank may take longer to show it.

Disputes

If we disagree, tell us why before raising a chargeback. A chargeback costs us a fee and freezes the conversation, and in almost every case we would rather just refund you and part on good terms.